+ 44 (0) 203 509 4733
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27 Ackmar Road Unit 12 B
London SW6 4UR United Kingdom
My jewellery has broken. Can you fix it?
We’re happy to repair any jewelry purchased through our website. If it is deemed by our customer service that it is due to our manufacturing we will waive any fees for up to 3 months from receipt. After this time frame, depending on the type of repair necessary a fee may apply. All jewelry repairs must be approved by our customer service team before being sent back to us. You can get started on a repair here.
Can I add on to my existing letter necklace?
Of course. To add extra letters or charms to your 14k gold necklace, visit our Add-a-Letter Boutique.Be sure to review the "Changes you'd like made to your necklace" and check off anything you'd like done.
Add-a-Letter Boutique purchases now include a ‘Maya Brenner Ship Kit’ which icludes everything you need to ship your necklace to us safely. Please do not send your necklace back in any other packaging. We will contact you within 48 hours (approximately 2 business days) after your package arrives at the studio. The current production time for the Add-a-Letter service is 4-5 weeks.
Can I change my order after confirmation?
Please contact us within 24 hours of placing your order if any changes need to be made.